0. OBJECT
These General Conditions regulate the acquisition of the products offered on the website thegamekitchen.com, owned by THE GAME KITCHEN S.L.
The purchase of any of the products implies the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Special Conditions that may apply when purchasing certain products.
These General Conditions may be modified without prior notice, therefore, it is advisable to read their contents carefully before proceeding to the purchase of any of the products offered.

1. IDENTIFICATION
The GAME KITCHEN S.L., in compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, informs you that:
Its company name is: THE GAME KITCHEN S.L.
Its trade name is: THE GAME KITCHEN
Its VAT number is: B91885707
Its registered office is: C/JUAN DE MARIANA 23, bass. CP: 41005 – Seville – SPAIN
It is registered in the Commercial Register of Seville F174, T5.255 H SE-86.661 registration 1ª

2. COMMUNICATIONS
To communicate with us, we put at your disposal different means of contact that we detail below:
Email: info@thegamekitchen.com
Telephone number:
All notifications and communications between users and THE GAME KITCHEN shall be considered effective, for all purposes, when made through any means detailed above.

3. PRODUCTS
The products offered, along with the main characteristics of them and their price appear on screen.
The GAME KITCHEN reserves the right to decide, at any time, the products or services offered to Customers. In this way, THE GAME KITCHEN may, at any time, add new products or services to those currently offered. Likewise, THE GAME KITCHEN reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
Once inside thegamekitchen.com, to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will imply the reading and acceptance of all the general and particular conditions set out in thegamekitchen.com
To make a purchase on thegamekitchen.com you will have to be over 18 years old.

4. AVAILABILITY AND SUBSTITUTIONS
PRODUCTS
The GAME KITCHEN aims to ensure the availability of all products that are advertised through thegamekitchen.com. However, in the event that any product ordered is not available or if it has been exhausted, the customer will be informed by means of the email account that he used during his purchase as soon as possible.
If the product is not available, and the consumer has been informed of this, THE GAME KITCHEN may supply a product of similar characteristics without an increase in price, in which case, the consumer may accept it or refuse it by exercising his right of withdrawal and termination of the contract.
In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid, will be made by the same means of payment that you used in your purchase
If THE GAME KITCHEN is unjustifiably delayed in returning the sums paid, the consumer may claim twice the amount due.

5. PURCHASING AND/OR CONTRACTING PROCESS
To make any purchase on thegamekitchen.com, it is necessary that the customer is of legal age.
The steps to follow to make the purchase are:
Select the products you want to add to your cart.
When finished, access your cart to check your purchase.
Add or remove products at your convenience.
Once you have finished, access the payment process, confirm with the option of Finish payment and, if applicable, shipping.
Accept the General Terms and Conditions of sale and Privacy policy
The customer will be able to access their previous purchases by accessing their user account.
It is also recommended that the customer print or save a durable copy of the conditions of sale when placing their order, as well as the proof of receipt sent by thegamekitchen.com by email.
OBSERVATIONS
You can also request a copy of your invoices if you request it in the customer service email info@thegamekitchen.com
INVOICING
Along with your order, you will receive the corresponding invoice.
For this purpose, the customer agrees that the invoice will be sent to him in electronic form. The customer will receive it in their email account, once the purchase is confirmed. You may, at any time, revoke this consent by sending an email to the customer service email to receive the paper invoice.

6. DELIVERY
PRODUCTS
The order will be delivered to the address designated by the customer at the time of contracting according to the chosen modality.
The scope of delivery will be made worldwide.
FORMS AND DELIVERY TIMES
1. by means of transport agency:
The form and terms of delivery of the products purchased at thegamekitchen.com will be made through the printful platform. You can see the shipping conditions in this link.
The estimated minimum delivery time is 15 working days.

7. PRICES, EXPENSES AND TAXES
The prices of the products that are collected on thegamekitchen.com will be expressed in euros unless otherwise stated and will be guaranteed during the period of validity of the same, unless printing error and whatever the destination of the order.
We inform you that we are not responsible for taxes and customs duties that some countries apply to the entry of foreign shipments.
PRODUCTS
The final prices of all products, (and, where applicable, final prices per unit of measurement, where mandatory) together with their characteristics, offers, discounts, etc., are reflected in each of the items listed in the catalogue of thegamekitchen.com.
The products have VAT included.
VAT rate is 21 %
Shipping costs: The minimum shipping cost for the Iberian Peninsula is EUR 6. The shipping cost should be consulted for the rest of the territories and countries.
Product prices may vary at any time. In this case, the price to be applied will be the price in force on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the latter formalises its acceptance.

8. PAYMENT METHODS
We offer you these forms of payment:
a. By credit or debit card
You can make the payment immediately through the SLL secure payment gateway of our Ban. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.
b. PayPal
Payment of the order will be authorised through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

9. RETURN AND WITHDRAWAL POLICY
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in Article 107.2 and 108 of RD1/2007, of November 16, by which the text referred to in the General Law for the Protection of Consumers and Users is approved.
PRODUCTS
The customer will have a maximum period of 14 calendar days from the day of receipt of the goods or products requested to inform THE GAME KITCHEN of their wish to withdraw from the contract.
The withdrawal implies that, THE GAME KITCHEN will proceed to the refund of the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the purchased product is not within the exceptions indicated above).
During this period, the consumer will inform the entrepreneur of his decision to withdraw from the contract by filling in the form found at the end of this document and sending it to the email address of info@thegamekitchen.com
The GAME KITCHEN shall communicate to the consumer on a durable medium an acknowledgement of receipt of such withdrawal.
To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.
Once we receive your request we will contact the customer to indicate the details of the return.
The customer will bear the costs of returning the goods.

CLICK TO DOWNLOAD WITHDRAWAL-FORM

10. LEGAL GUARANTEE IN ACCORDANCE WITH THE GOODS
Products purchased through THE GAME KITCHEN have a 3-year warranty period. The trader shall be responsible for any lack of conformity that exists at the time of delivery or supply and are manifested within three years of delivery in the case of the goods. This guarantee period shall apply only to the extent permitted by the nature of the property.

The goods delivered by the trader to the consumer or user shall be considered in conformity with the contract when they meet the subjective and objective requirements that apply provided that, where applicable, they have been correctly installed or integrated, without prejudice to the rights of third parties referred to in the General Law for the protection of consumers and users in its article.117. 
Consumable products, deficiencies caused by improper use or manipulation, or defects arising from any external cause are excluded from the warranties. 

To avoid problems with the installation or handling of the purchased product, make sure you have followed the installation and operation instructions contained in the user manuals.
If the purchased product is still not working properly, you should immediately contact the manufacturer’s customer support and technical assistance services, or, where applicable, the representative or distributor.
Technical services will usually require you to provide them with the following information:
Invoice number.
Identification of the specific model.
Serial number.

11. BUSINESS LIABILITY AND CONSUMER AND USER RIGHTS
The trader shall be liable to the consumer or user for any lack of conformity that exists at the time of delivery of the goods, and the consumer or user may, by a simple declaration, require the trader to remedy such lack of conformity, reduce the price or terminate the contract. In any of these cases, the consumer or user may also demand compensation for damages, if applicable.
The consumer or user shall have the right to suspend payment of any outstanding part of the price of the purchased good until the entrepreneur fulfils the obligations set out in this Title.
The consumer and user have the right to repair the product, to replace it, to reduce the price or to terminate the contract, as set out in Chapter II Tit. IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in conformity with the contract, the consumer may choose between the repair or replacement of the product, both free of charge for the consumer, which will be carried out within a reasonable time depending on the nature of the products and the purpose for which they were intended.
If the repair is completed and the product is delivered, the product is still not in conformity with the contract, the consumer may require its replacement, price reduction or termination of the contract.

12. CUSTOMER SERVICE AND COMPLAINTS
To lodge any complaint or claim with THE GAME KITCHEN, the customer should contact the customer service department through the email address info@thegamekitchen.com
According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/.

Complaints form

13. APPLICABLE LEGISLATION
The present conditions shall be governed by the Spanish legislation in force.
The language used shall be Spanish.

Consumer and user information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen calendar days without justification.
The withdrawal period shall expire within fourteen calendar days of the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods
Procedure for exercising your right of withdrawal:
In order to exercise the right of withdrawal, you must notify us by the means we make available, of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by post or email). You can use this model withdrawal form, although its use is not mandatory.
In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by your part of this right is sent before the expiry of the corresponding period.
Consequences of withdrawal:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery that we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, it will not incur any expenses as a result of the reimbursement.
You must return or deliver the goods directly to us at C/Juan de Mariana, 23, bass. C.P 41005 Sevilla (Spain), without undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The time limit shall be deemed to have been met if the goods are returned before the expiry of that period.
You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.